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Social Media Specialist/Customer Service

The Social Media/Customer Service Specialist at Siskiyou Sungrown is an exciting and diverse position within a dynamic team of professionals. This individual will work with the sales and marketing departments to traffic communications, assist with the Siskiyou Sungrown Social Media Marketing Plan, and provide excellent customer service at our Hemp CBD retail store/business office in Grants Pass (This is not a cannabis dispensary).

Our ideal candidate has a positive attitude, a passion for social media, effectively juggles competing priorities, and is skilled with interaction across major social media platforms while maintaining strict adherence to approved company messaging. He or she has excellent written and verbal communication skills, a willingness to learn and take input from multiple teammates – but will also contribute their own opinions and suggestions.

Essential duties include:
• Participate in the development, execution, and assessment of the Siskiyou Sungrown Social Media Marketing Strategic Plan;
• Monitor and maintain regular interaction across multiple social media platforms, in accordance with department strategy, to ensure coordinated, on-point delivery of Siskiyou Sungrown brand message and consistent, effective internet presence;
• Assist Marketing and Sales departments with promotional activities, as needed;
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections;
• Moderate all user-generated content in line with the moderation policy for each community;
• Provide excellent customer service via phone, internet, and in-person at our Hemp CBD retail store in Grants Pass, OR;
• Other tasks as assigned by supervisor.

Requirements:
• Knowledge of online marketing;
• Experience with social media marketing or as a digital media specialist;
• Excellent writing, editing (photo/video/text), presentation and communication skills;
• Demonstrable social networking experience;
• Positive attitude, detail and customer-oriented with good multitasking and organizational ability;
• Provide excellent customer service via phone, internet, and in-person at our Hemp CBD location in Grants Pass;
• Other tasks as assigned by supervisor.

Technical Competencies:
• Microsoft Office Suite (particularly Excel), MS Power Point, MS In Design, Adobe Illustrator, Adobe Photoshop, Google Drive;
• Basic customer service functions, with strong inter-personal, phone and email communication skills;
• Other common, mainstream computer and business applications.

Experience:
• Education or experience in Marketing, Communications, Ecommerce, Social Media or related field preferred;
• Any combination of education, training, and experience necessary to successfully execute the requirements of the job will be considered.

We are posting for a full-time position but are willing to consider part-time for a candidate who appears to be an excellent fit for our needs. Please submit samples of your past social media/marketing projects with application.

Salary DOE.

Siskiyou Sungrown is a premium producer of Hemp CBD and OLCC-licensed cannabis products.

Candidates must be 21 years of age and will be required to obtain an OLCC Worker’s Permit if they do not already possess one when they begin work. (This is a simple process that we will be happy to assist with.)

Please respond by emailing your resume to humanresources@siskiyousungrown.com and a cover-letter explaining why you believe that you would be the perfect fit for this essential role at Siskiyou Sungrown.

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