Refund policy

Disclaimer

By purchasing any products from Siskiyou Sungrown Hemp (SSH Inc.) you acknowledge and agree to the following:

  1. CBD and Hemp-Derived Ingredients
    Our products contain CBD derived from hemp and may contain trace amounts of THC (less than 0.3% as allowed by federal law). It is the customer’s responsibility to ensure compliance with their local and state laws regarding the purchase and use of CBD products.

  2. FDA Disclaimer
    The statements regarding these products have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare provider before using any CBD products, especially if you are pregnant, nursing, taking medications, or have a medical condition.

  3. Understanding and Responsibility
    By purchasing from us, you confirm that you have a clear understanding of the products you are purchasing. We encourage all customers to conduct their own research and consult a medical professional for guidance if needed.

  4. Return and Refund Policy
    As CBD affects everyone differently, we cannot guarantee the same results for all customers. Refunds or returns will only be considered if the product is defective or damaged during transit, in accordance with our Return and Refund Policy.

If you have any questions, or concerns with your order, please contact us at support@siskiyousungrown.com. 


Return and Refund Policy

At Siskiyou Sungrown, we strive to ensure your satisfaction with our products. Please review our return and refund policy carefully before making a purchase.

1. Eligibility for Returns and Refunds

We accept returns or issue refunds only under the following circumstances:

  • The product was received damaged or defective.

  • An incorrect item was shipped to you.

  • The product is unopened, unused, and returned within 30 days of purchase.

To request a return or refund, please contact our customer service team at support@siskiyousungrown.com within 7 days of receiving your order.

2. Conditions for Refunds

  • Products must be returned in their original packaging.

  • Refunds will only be issued for the purchase price of the product; shipping fees are non-refundable.

  • Items that are opened or used are not eligible for refunds unless they are defective.

3. Non-Refundable Items

Due to the nature of our products, we cannot accept returns or issue refunds for:

  • Opened or partially used products (unless defective).

  • Products purchased from a third-party retailer.

4. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect product).

Siskiyou Sungrown may cover return shipping charges in which case a label will be sen to you via mail or email. 

5. Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

6. Contact Information

If you have any questions or need assistance with a return or refund, please reach out to our support team at support@siskiyousungrown.com.